The Business of Laundry: Models That Work

In today’s laundromat industry, one truth holds across every market, model and mission: success requires more than just machines. Today’s operators must choose business models strategically, execute consistently, and lead with intention. Some lean into simple,...

Green is Good Business 

Green Operations Increasingly Important to Feed Consumer Demand  When Green Laundry Lounge co-owners Pulin and Krishna Dasai got into the vended laundry industry, they wanted to change a narrative: laundromats are water and energy-intensive businesses.   “The...

Metrics That Matter 

Profit, Performance, and Planning in Vended Laundry  The laundromat business is like most businesses in that you need to do a lot of things right to be successful. But how do you know if it’s working? According to successful owners, you just need to look at the...

Safety First, Last… Always

The Laundromat Owner’s Guide to Preventing Accidents, Protecting Your Business, and Controlling Your Insurance Costs As more and more entrepreneurs are discovering, running a laundromat can be a hugely rewarding business. But it also comes with its own set of risks...

PlanetLaundry Podcast

America’s #1 Resource for Vended Laundry News & Info

PlanetLaundry is the official publication of CLA and is trusted by thousands of laundry professionals to deliver the latest news and industry-specific topics.

Don’t Forget to Lock Up

At approximately 5:00 a.m. on a day in August, a few years back, a female tenant was assaulted in her Inglewood, Calif., apartment by an unknown assailant who was later caught and identified. The culprit had apparently entered through a window in the dining area of...

10 Ways to Irritate Your Customers… Guaranteed!

Originally posted - Jan 04, 2012 The coin laundry business is a volume-driven business. In other words, the more customers the better – and your machines don't get tired, don't take vacations, don't complain and never refuse to wash and dry a load of clothes....

At Your Service

Originally posted - Jun 03, 2014 Last time, I discussed some of the questions you should ask your wash-dry-fold customers in order to best process their laundry. In this article, I'd like to take that customer service topic a bit further and talk about training your...

Headlines

Get on Your Customers Nerves

Originally posted - Aug 27, 2012 Originally developed by a group of psychologists at Harvard University in 1990, an exciting concept called "neuromarketing" is now creating a significant buzz within the business world as perhaps being the key to more thoroughly...

Have a Good One!

Originally posted - Oct 30, 2013 "The price of anything is the amount of life you exchange for it." Henry David Thoreau American Author, Poet and Philosopher I would estimate that there are - give or take - about 35,000 self-service laundries within the United States....

Thoughts Off the Top of My Head

Originally posted - Nov 17, 2014 By nature, I can be very philosophical. As a result, I'm endlessly fascinated by what others have to say about life and about their personal rules of living. I tend to collect these thoughts and sayings – most of the time forgetting...

What’s In It for Me?

Originally posted - Jun 18, 2012 For the majority of small-business owners, many of the aspects of running their operations just come naturally. However, in most cases, writing technically correct advertising copy simply isn't one of them. In a nutshell, what I mean...

Say What?

Originally posted - Oct 21, 2014 In past columns, I've mentioned that communication is controlled by the receiver – not by the sender. And it is so true. People hear and interpret what others say through a series of built-in personal filters, which include their age,...

More Lessons from the Gift Shop

Originally posted - Feb 19, 2013 Several months ago, I wrote a column entitled, "Philosophers in the Gift Shop." In that column, I mentioned how every Sunday I work in the emergency department of a large metropolitan Detroit hospital. And, within this hospital, there...

Blaze a Trail

Originally posted - Apr 14, 2014 Extremely successful individuals in any industry have always fascinated me because they're significantly different from the rest of the pack. They dramatically stand out. They're not part of the herd… they're the ranchers. They blaze...

The 5 Deadly Sins of Laundry Advertising

Originally posted - Jul 31, 2013 "Advertising says to people, here's what we've got. Here's what it will do for you. Here's how to get it." – Leo Burnett, Advertising Pioneer The late Leo Burnett was an advertising superstar. Burnett is the guy who created such famous...

Master the Changeup

Originally posted - Sep 12, 2013 "Time is a dressmaker specializing in alterations." – Faith Baldwin, U.S. author and novelist We are living in a time when the rate of change is like none other in history. Today, the slow path is reserved for those on a fast track to...

To ‘Coin’ a Phrase

Originally posted - Apr 25, 2014 The most popular and traditional way to keep up with information about one's specific business or profession is by simply reading information offered by knowledgeable individuals who also reside within, or are closely related to, that...

Go Public

Originally posted - Feb 27, 2013 "If I was down to my last dollar, I'd spend it on public relations." – Bill Gates If you asked 10 people to define public relations, you'd likely get 10 different answers. Within the broad scope of marketing, public relations is one of...

Listen… Really Listen!

Originally posted - Nov 08, 2013 "One advantage of talking to yourself is that you know at least somebody is listening." – Franklin P. Jones, American journalist Humans (and most other animals) are born with two ears and one mouth – which can be interpreted to mean...

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September Magazine Issue

This Month's Issue

 

  • Tech on the Rise: How Operators Are Using Innovation to Run Smarter, Faster Laundromats: From AI phone systems to real-time data tracking, operators and suppliers share how technology is reshaping the modern laundry business and what’s coming next.
  • Business Profile: Delivering a Superior
    Laundry Experience
  • Member Spotlight: Rick Rome –
    Innovating Laundry, One Customer at a Time
  • Guest Column: How AI Changed Google Reviews (What Laundromat Owners Need to Know)
  • And More…

THE LATEST ON LAUNDROMATS

Industry News

Clean 2017: Exploring Las Vegas

Looking for things to do in Las Vegas, beyond the convention center? From major attractions to some of the best shows and restaurants in the world, Sin City is full of amazing, make-your-mouth-drop happenings. So, be sure to make some time to explore this year's host...

Aaxon Hosts Free Service School

Aaxon Laundry Systems wrapped up its first service school of the year at the company's Fort Lauderdale headquarters on May 3. This event focused mainly on Huebsch washer-extractors. Laundry owners and service technicians in the south Florida area were invited to...

Statewide Laundry in Orlando Expands Service Team

Statewide Laundry Equipment – with offices in Jacksonville, Tampa, Orlando and Miami, Fla. – has added Virgil Davis to its central Florida service technician team. At Statewide, he is involved in all phases of field service calls and equipment installations, while...

LaundryCares to Kick Off Clean 2017 with Free Laundry Day

On June 4, the day before the opening of Clean 2017, the Coin Laundry Association’s LaundryCares Foundation will host a free laundry day in Las Vegas. This event will be held from 9:00 a.m. to 1:00 p.m. at Las Vegas Coin Laundry #6, located at 1200 W. Owens Ave. Free...

Alco Washer Hosts Laundry Owners at Renovated Showroom

Alco Washer Center, headquartered in New Castle, Pa., recently welcomed nearly 50 laundry owners, along with several industry experts, to its newly remodeled showroom for “a day of savings, service and seminars,” according to the company. Those who attended this Alco...

FROM YOUR FAVORITE INDUSTRY EXPERTS

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The Laundry Doctor

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The Business Mind

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Digital Marketing

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Strategic Corporate Allies Program

Our Strategic Corporate Allies support CLA’s mission through advocacy, education, and innovation to strengthen the industry, advance our members’ businesses, and prepare the next generation of laundry professionals for the future.

Interested in becoming a Strategic Corporate Ally of CLA? Contact President & CEO, Brian Wallace via email at [email protected] or call (630) 491-0499.